Managed Services

Managed Services is having an outsourced IT company provide entire IT services which covers infrastructure, IT, 24/7 or 8.30 to 5pm depending on your requirements for technical support, project management is also included in the agreement, remote management, server and windows pc patch management and monitoring for your company owned assets.

As part of our Managed Services, we cover all aspects of IT services cybersecurity, business continuity, VoIP cloud based phone systems, IT Project Management, Internet services.  

Managed services gives you access to an entire team of professionals experienced in various technologies, providing you unlimited IT support, remote monitoring and management available 24/7 or 8.30 to 5pm depending on your requirement.

In today’s evolving and challenging cyber security environment, majority of mall business are choosing to go for Managed Services to get a broad variety of services, fixed pricing and 24/7 support.

Remote Monitoring

We use software that can monitor your critical IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, this software alerts our technical staff of the problem, allowing us to begin remediation processes before outages affect business processes, end-users, or customers.

All of our supplied Broadband connections are automatically monitored as part of our agreement to you to provide you with excellent service. Our monitoring alerts engineers if there is ever a problem with your internet connection, so we can diagnose and liaise with wholesale service provider so that you don’t have to waste time waiting in call centre queues or worrying about this vital part of your business.

All of our Crash Care customers have their critical infrastructure automatically monitored, as part of their Crash Care contract. Firewall status, server status, disk space, and a host of other services, are monitored around the clock to advise our engineers if there is a problem with your equipment, now or in the near future.